Helping Patients Stay Calm During Small Procedures

Author: Aubrey Torres, CMA

Helping Patients Stay Calm During Small Procedures

As a medical assistant, one of the most rewarding aspects of my job is helping patients stay calm and relaxed during minor procedures. Whether it’s drawing blood, removing an ingrown toenail, or performing a dermatologic procedure, these seemingly simple tasks can make many patients anxious. And let’s face it—no one enjoys the thought of needles.

Many people, especially those who have had negative or stressful medical experiences, carry a certain level of anxiety when they come in for treatment. It’s completely understandable. Medical offices are often associated with discomfort, and the anticipation of a procedure can feel overwhelming. As healthcare professionals, it’s our job not only to perform procedures but also to ensure that patients feel as at ease as possible during their time with us.

One of the best ways I’ve found to reduce a patient’s anxiety is through conversation. Talking to patients about themselves—anything from their hobbies, family, or even their favorite TV shows—can serve as an excellent distraction. Asking open-ended questions like, “Do you have any plans for the weekend?” or “How was your recent trip?” allows patients to focus on something positive and take their mind off of what’s happening in the moment. It’s a simple yet powerful way to build rapport and ease tension.

In my experience, finding common ground with patients makes a huge difference. For example, I might discover that a patient loves fishing or follows a certain sports team. I can use these shared interests to create a friendly atmosphere and shift the conversation away from the procedure. Talking about something a patient is passionate about not only puts them at ease, but it also helps humanize the interaction and makes them feel like they’re more than just a medical case—they’re a person, with stories and interests, just like me.

In addition to engaging in light conversation, there are other small gestures that can make a big difference. One of the most effective ways I’ve found to comfort a nervous patient is by offering them a bottle of water. It gives them something to focus on while we go through the procedure. The act of drinking water can also help calm the nervous system, so it's a simple tool that can work wonders. If I’m assisting in a procedure, I might offer my hand for them to hold or squeeze—something comforting to focus on that’s within their control.

Another way I help patients feel more at ease is by taking the time to explain the procedure to them in great detail before they sign the consent form or before we proceed with the procedure itself. This explanation allows patients to ask any questions they may have, giving them time to process the information and voice any concerns. Sometimes, simply offering this small amount of time for reflection can make all the difference, as it allows patients to feel more in control and prepared for what’s coming. When they have the chance to discuss the procedure beforehand, they can better manage their expectations and ease any lingering worries.

It’s important to remember that no patient is ever truly “alone” during a procedure. While you, as the medical assistant, may be there providing support, the provider is also a key part of the equation. Many providers are very attuned to the anxiety that comes with medical procedures, and they’ll do their part to make the experience as comfortable as possible. They often take the time to explain what’s happening at each step, give reassurances, and ensure the patient feels well taken care of. The patient’s well-being should always be a priority for the entire team, and this shared approach is what ultimately makes the experience smoother for the patient.

At the same time, it’s important to note that while these techniques are helpful, they take time to develop. This is a skill that doesn’t always come naturally, and it’s something you may need to practice as you grow in your career. But even if you’re just starting out, these little tips—finding a common topic to talk about, offering comfort through small gestures, or simply being present and attentive—can go a long way. Over time, you’ll develop your own style and find what works best for you and your patients.

The most important thing to remember is that anxiety around medical procedures is common, and it’s okay for patients to feel nervous. But with a little empathy, attention, and communication, you can help transform that anxiety into comfort. With each patient interaction, you’ll continue to refine your approach, ultimately helping to build trust and create a positive experience, no matter how small the procedure may be.